Privacy Policy

1. Introduction & Data Controller Information

Welcome to Claire's Collective. We appreciate your visit and your interest in our online store.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website.

The data controller responsible for processing personal data under the General Data Protection Regulation (GDPR) is:

Claire's Collective
Email: info@claires-collective.com

The data controller is the entity that determines the purposes and methods of processing personal information.

Our website uses SSL/TLS encryption to ensure secure transmission of data. You can recognize a secure connection by the “https://” prefix and the padlock symbol in your browser.

2. Data Collected When Visiting Our Website

If you browse our website for informational purposes only (without registering or submitting information), we automatically collect technical data transmitted by your browser. This includes:

  • The website pages visited

  • Date and time of access

  • Volume of data transferred

  • Referring website (if applicable)

  • Browser type and version

  • Operating system

  • IP address (anonymized where required)

This data is processed based on our legitimate interest (Art. 6(1)(f) GDPR) to ensure website stability, security, and performance.

We do not use this information to personally identify you. However, we reserve the right to review server logs if there are indications of unlawful use.

3. Cookies

Our website uses cookies to enhance user experience and improve functionality.

Cookies are small text files stored on your device. They may be:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (remain stored for a defined period)

Cookies may collect limited technical information such as browser data, location data, and IP address information.

Why We Use Cookies

Cookies help us:

  • Improve website performance

  • Remember shopping cart contents

  • Store user preferences

  • Enable essential site functionality

  • Support marketing and analytics efforts

If cookies process personal data, the legal basis is:

  • Art. 6(1)(b) GDPR (contract performance), or

  • Art. 6(1)(f) GDPR (legitimate interest)

You may configure your browser to:

  • Be notified before cookies are set

  • Accept or reject cookies individually

  • Disable cookies entirely

Please note that disabling cookies may limit certain website functions.

4. Contacting Us

When you contact us via email or contact form, we collect the information you provide to process your request.

This data is used exclusively to:

  • Respond to your inquiry

  • Provide customer support

  • Manage technical communication

Legal basis:

  • Art. 6(1)(f) GDPR (legitimate interest), or

  • Art. 6(1)(b) GDPR (if related to a contract)

Your information will be deleted once your request has been fully resolved, unless legal retention requirements apply.

5. Customer Accounts & Contract Processing

If you create an account or place an order, we collect personal data necessary to:

  • Process your order

  • Deliver products

  • Handle payments

  • Provide customer service

You may request deletion of your account at any time by contacting:
info@claires-collective.com

After order completion or account deletion, your data will be restricted and retained only as required by tax and commercial laws, after which it will be deleted.

Legal basis: Art. 6(1)(b) GDPR.

6. Email Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we collect your email address to send promotional updates.

We use a double opt-in process, meaning:

  1. You subscribe.

  2. You confirm via a verification email.

Legal basis: Art. 6(1)(a) GDPR (consent).

You may unsubscribe at any time via the link in the newsletter or by contacting us at info@claires-collective.com.

Upon unsubscribe, your email will be removed unless legal retention applies.

6.2 Marketing to Existing Customers

If you purchase from us, we may send promotional emails about similar products.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

You may object at any time by contacting info@claires-collective.com. Upon objection, we will immediately stop sending marketing emails.

7. Payment Processing

To complete orders, we share necessary payment data with payment service providers.

Legal basis: Art. 6(1)(b) GDPR.

7.1 PayPal

Payments via PayPal are processed by:

PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

PayPal may conduct credit checks where required. This is based on legitimate interest under Art. 6(1)(f) GDPR.

For more information, please consult PayPal’s privacy policy on their official website.

8. Review Reminders

If you explicitly consent, we may send you a one-time email reminder to review your purchase.

Legal basis: Art. 6(1)(a) GDPR.

You may withdraw your consent at any time.

9. Social Media Plugins

Our website may include links to social media platforms. These are integrated using privacy-protective methods that prevent automatic data transmission.

If you click a social media link, the respective provider may collect data according to their privacy policies.

This may include:

  • Facebook

  • Instagram

  • Google LLC

Please consult each platform’s privacy policy for detailed information.

10. Online Advertising & Analytics

We may use advertising and analytics services to improve marketing performance and website optimization.

These may include:

  • Google Analytics

  • Google Ads

  • Facebook Pixel

These tools may use cookies or tracking technologies. Where required, processing is based on:

  • Art. 6(1)(a) GDPR (consent), or

  • Art. 6(1)(f) GDPR (legitimate interest)

You can disable tracking via browser settings or relevant opt-out tools provided by these platforms.

11. Data Subject Rights

Under the GDPR, you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to withdraw consent (Art. 7(3) GDPR)

  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, contact:
info@claires-collective.com

12. Right to Object

If we process your data based on legitimate interests (Art. 6(1)(f) GDPR), you may object at any time for reasons related to your particular situation.

If you object to processing for direct marketing purposes, we will immediately stop processing your data for that purpose.

13. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill contractual obligations

  • To comply with legal retention requirements

  • To protect legitimate business interests

After expiration of the applicable retention periods, data will be permanently deleted.